SHOP ALL
SHIPPING & RETURNES
SHIPPING POLICY
Free Shipping (US only)
*Free shipping within United States (excluding Hawaii, Alaska, Puerto Rico and other off-shore insular areas).
Shipping rates to Hawaii, Alaska, Puerto Rico, and Other Off-Shore Insular Areas will be calculated based on the number of items, their volume and their weight.
Orders Processing Times
Orders received before 2 PM EST on business days will be packed and shipped on the same day.
Orders received on weekends or public holidays postal holidays will be processed on the next business day.
International Shipments
Customs Disclaimer:
Please note that it is your responsibility to understand the customs laws of your country, and which foods may not be allowed in. Customs duties may be payable and are the customer’s responsibility. We do not issue refunds when products/packages are refused due to customs decision.
We are not able take responsibility for items held at customs or returned for being banned/restricted in that country.
Shipping on Summer Season
In order to reduce transit times and exposure to heat, while the summer season (May to September) we will ship orders containing meltable items (e.g. chocolates) at the beginning of the week.
RETURN & EXCHANGE POLICY
At BIGGten we want you to be 100% satisfied with your purchase.
To initiate a change or a return, please contact us through info@biggten.com and we will give you instructions.
If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original
packaging.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.